Terms & Conditions
Effective date: October 10, 2026
Agreement to Terms
These Terms & Conditions ("Terms") govern your use of the security, alarm monitoring, and service offerings, the Interstate Client Hub customer portal, and SMS text message notifications provided by Interstate Security Inc ("Interstate Security," "we," "us," or "our"). By using our services, you agree to these Terms. If you do not agree, do not use our services.
Services
We provide security system installation, alarm monitoring, service, inspection, and related support for residential and business customers. The specific services, service plans, and billing frequency applicable to you are set out in your service agreement, work order, quote, or monitoring contract.
Accounts and Client Hub
- You are responsible for keeping your Client Hub login and password confidential and for all activity under your account.
- You agree to provide accurate and current contact and account information.
- You must be at least 18 years old to create an account.
SMS Terms
If you opt in through your Client Hub account, Interstate Security Inc will send you text messages about your service, such as appointment reminders, technician arrival updates, links to your documents, and billing notices. Message frequency varies based on your account activity. Message and data rates may apply.
You can opt out at any time by replying STOP to any message, or by turning off SMS notifications in your Client Hub account. Reply HELP for help. Consent to receive text messages is not a condition of purchase.
We may modify or discontinue SMS notifications at any time without notice, except as required by law.
Message and data rates may apply.
Billing and Payments
- You agree to pay all charges for the services and service plans you select, including recurring monitoring and service fees.
- Invoices are due by the date shown on the invoice. Late or unpaid balances may be subject to service suspension as allowed by your service agreement.
- Card payments are processed by our payment processor. We do not store full card numbers.
Appointments and Service Visits
Appointment times are estimates and may be affected by weather, traffic, emergency calls, and other factors. We will make reasonable efforts to notify you of changes. You agree to provide safe access to the service location for our technicians.
Your Responsibilities
- You agree to maintain any equipment, systems, and access needed for us to perform the services.
- You are responsible for the accuracy of the contact and call list information you provide.
- You agree not to misuse our services, portal, or SMS notifications.
Limitation of Liability
To the fullest extent permitted by law, Interstate Security Inc is not liable for indirect, incidental, special, or consequential damages, or for any loss arising from factors outside our control, including alarm or signal failures caused by telephone, internet, or power outages. Our total liability for any claim is limited to the amount you paid us for the service giving rise to the claim.
Changes to These Terms
We may update these Terms from time to time. When we do, we will post the updated version on this page and change the effective date above. Your continued use of our services after changes are posted means you accept the updated Terms.